FAQs

How do I schedule an appointment?

My office will be closing later this summer, which affects which services I am currently offering. Please go here for full details.

What if I need to change or cancel my appointment?

If you booked your appointment online, you will have the option to create an account with MassageBook, my appointment scheduling system. If you choose to create an account, you can simply log into your account to change or cancel your appointment. Otherwise, please email me at melissa@getmomassage.com or call/text 573-444-1337.

Please change/cancel your appointment a minimum of 24 hours before your appointment time.

Cancellation policy

I reserve the right to charge:

50% of your appointment fee for cancellations made less than 24 hours in advance.

The full appointment fee for no-show, no-call.

If you are ill, please cancel your appointment ASAP, especially if you have a fever. Massage can exacerbate the symptoms of many illnesses, and you also risk spreading infection to your therapist and other clients.

During COVID, I am waiving all cancellation fees. Out of consideration for your therapist, if you need to cancel, please let me know as soon as possible, but if you are experiencing symptoms, DO NOT hesitate to cancel, even if it’s last minute.

What can I expect at my appointment?

Please arrive five minutes before your appointment time so you can use the restroom, if necessary, and get comfy.

Note: If you arrive late, I will start your session when you arrive, but I cannot offer discounts for shortened sessions.

Please read my new COVID policies before your session, as you will be required to wear a mask and complete a short health questionnaire.

When you arrive, we’ll go over how you’re feeling that day and any issues you want to focus on.

Then, I’ll step out of the room while you undress to your comfort level and get onto the massage table.

If your session includes Reiki, we’ll begin with the energy work, during which time you will simply be asked to relax, let go, and enjoy the music.

The Reiki healing blends seamlessly into the next portion of your session, the massage, which uses a homemade body butter featuring a special blend of essential oils.

Once the massage is complete, I will again step out of the room so you can get dressed.

Throughout the entire session, only the area of your body that is currently being massaged will be undraped (for example, your arm or your leg), and the drape will be replaced when I move to another area.

Privacy areas will never be undraped during a session.

Do I need to tip?

That’s entirely up to you! Tips are never expected but always appreciated.

Another common question: What’s a reasonable tip?

Again, this is entirely up to you. A standard tip is in the 15% to 20% range, and if you’re paying in person with a credit card, our payment processor will automatically suggest tip amounts so you don’t have to attempt mental math with post-massage brain.  😉

Please note: I do not accept tips for Structural Integration sessions.

A few more details...

My goal is to create a space where you can experience healing and rejuvenation, and your comfort and sense of safety are paramount.

Throughout your session, I can:

adjust depth of pressure or speed

avoid areas of trauma

use verbal cues prior to touch

provide additional draping

answer questions

…as well as tailoring other factors based on your preference, so please don’t hesitate to let me know what you need.

Other questions?

Please contact me–I’m happy to help.